Pause immediately
Changed banks, urgent tone, secrecy, spelling/domain changes, or new phone numbers are red flags.
Wire protection
Wire instructions should never travel on trust alone.
Fraudsters use urgency, spoofed email, and real transaction details to redirect closing funds. Keystone’s rule is simple: verify before funds move, especially if instructions appear to change.
Supported workflowSecure verification process
The rule
Do not trust changed wire instructions by email.
Call Keystone using a known, independently verified number. Do not use a new phone number from the suspicious message.
01
Keystone uses secure verification workflows because email is not a safety system.
CertifID-supported workflows can help Keystone securely send, collect, and confirm wiring instructions instead of depending on ordinary inboxes and manual guesswork. The website should route questions and suspicious activity into a controlled follow-up path — never collect bank details publicly.
Call a known number
Use a number you already know is legitimate or one independently verified outside the suspicious message.
Ask for secure delivery
Keystone can route wire-instruction questions through appropriate secure channels instead of ordinary email.
Confirm receipt
After sending funds, confirm receipt through a trusted Keystone contact path.
02
When to escalate.
If anything feels off, treat speed as the enemy. A short pause can prevent a permanent loss.
- You received changed instructionsStop and call Keystone. Title companies rarely change wiring instructions mid-file.
- The message feels urgent or secretiveFraud messages often pressure clients to act quickly and avoid calling anyone.
- The sender address looks close but not exactOne extra letter, hyphen, or altered domain can be the entire attack.
- You already sent fundsCall your bank immediately, then contact Keystone through a known number and report suspected fraud.
03
Request wire verification.
Use this to ask Keystone for help before you send funds. Do not paste the wiring instructions into this form.